- 1. Organizational Trust: A multi-Stakeholder Perspective
- What influences stakeholders’ trust in organizations? Do the drivers of trust differ across stakeholder groups? This programme of field research investigates the drivers of organizational trust from a multi-stakeholder perspective. Current projects are focused on the Coal Seam Gas and transportation industries
- 2. Organizational Trust and Reputation Repair
- How do leaders and organizations repair trust and restore their reputation and legitimacy after a trust failure? This programme of research spans conceptual work and empirical case studies on the processes involved in repairing an organization’s reputation and trust once damaged. Case studies either underway or complete have focused on UBS Bank, Siemens, Mattel, Toyota, Barclays, The BBC, BAE Systems and Severn Trent. A focus of this work examines the processes of restoring trust in the financial sector after the Global Financial Crisis. Another focus is on understanding how leaders repair trust, with one large project examining MPs efforts to restore their reputation in the context of the UK Parliamentary expenses scandal.
- 3. Understanding Trust and Innovation in Intra-Organizational Social Networks
- What role do trust and social networks play in driving innovation? This longitudinal field project investigates the role of trust in the formation and maintenance of social networks for innovation in R&D and Hi-tech firms.
- 4. Understanding Success and Failure in Telehealth
- Telehealth is a disruptive technology that has the potential to radically transform the delivery of health care services, as well as access to clinical services for remote, disabled and indigenous Australians. This programme of research within the Centre for Excellence in Telehealth examines the barriers and facilitators to successful Telehealth uptake and implementation in range of settings including rural hospitals, residential aged care facilities, indigenous communities and home care.
- 5. Managing Professional Transitions in Healthcare
- This ARC funded longitudinal field project examines how health professionals make two critical career transitions: 1) the transition to a new hospital (newcomer socialisation) and 2) the transition into leadership and management roles (leadership socialisation). A key focus is on understanding the role of organizational identity and trust during these transitions. The study employs a mixed qualitative and quantitative design and is working partnership with public and private Australian hospitals.
- 6. Trust Dynamics in Self-Managed Teams
- This body of research investigates the influence of group composition and diversity, group processes and team structure on the development and dynamics of trust in self-managed teams. A key focus is on understanding the antecedents of trust asymmetry and dispersion in teams.
- 7. Employee Trust and Commitment During Organziational Change
- How can organisations maintain employee trust and engagement during organizational change? This research examines this question with a particular focus on maintaining trust during organisational downsizing and cost-cutting.
- 8. Developing and Repairing Trust Across Cultures
- How do people develop trust across cultural divides? This work focuses on the processes, dynamics and challenges of trust development and repair in cross-cultural working relationships.
- Gillespie, Nicole (2017) Trust dynamics and repair: an interview with Roy Lewicki. Journal of Trust Research, 7 2: 204-219. doi:10.1080/21515581.2017.1373022
- Langbecker, D., Caffery, L. J., Gillespie, N. and Smith, A. C. (2017) Using survey methods in telehealth research: a practical guide. Journal of Telemedicine and Telecare, 23 9: 770-779. doi:10.1177/1357633X17721814
- Gillespie, Nicole and Siebert, Sabina (2017). Organizational trust repair. In R. Searle, A. Nienenbar and S. Sitkin (Ed.), The Routledge Companion to Trust (pp. 284-301) London, United Kingdom: Routledge.
- Green, Teegan, Hartley, Nicole and Gillespie, Nicole (2016) Service provider’s experiences of service separation: the case of telehealth. Journal of Service Research, 19 4: 477-494. doi:10.1177/1094670516666674
- Smith, Laura G. E., Gillespie, Nicole, Callan, Victor J., Fitzsimmons, Terrance W. and Paulsen, Neil (2016) Injunctive and descriptive logics during newcomer socialization: the impact on organizational identification, trustworthiness, and self-efficacy. Journal of Organizational Behavior, 38 4: 487-511. doi:10.1002/job.2131
- Pignata, Silvia, Boyd, Carolyn, Gillespie, Nicole, Provis, Christopher and Winefield, Anthony H. (2016) Awareness of organizational stress-reduction interventions: the impact on employee well-being and attitudes. Stress and Health, 32 3: 231-243. doi:10.1002/smi.2597
- De Jong, Bart A., Dirks, Kurt T. and Gillespie, Nicole (2016) Trust and team performance: a meta-analysis of main effects, moderators, and covariates. Journal of Applied Psychology, 101 8: 1134-1150. doi:10.1037/apl0000110
- Gillespie, Nicole, Bond, Carol, Downs, Victoria and Staggs, Jonathan (2016) Stakeholder trust in the Queensland CSG industry. APPEA Journal, 56 239-245.
- Weibel, Antoinette, Den Hartog, Deanne N, Gillespie, Nicole, Searle, Rosalind, Six, Frederique and Skinner, Denise (2016) How do controls impact employee trust in the employer?. Human Resource Management, 55 3: 437-462. doi:10.1002/hrm.21733
- Minto, Kiara, Hornsey, M.J., Gillespie, N., Healy Karen and Jetten, Jetten (2016) A social identity approach to understanding responses to child sexual abuse allegations. PLOS One, 11 4: . doi:10.1371/journal.pone.0153205
- Academy of Management (AOM)
- European Group of Organizational Studies (EGOS)
- European Institute for Advanced Studies in Management (EIASM)
- International Congress of Applied Psychology (ICAP)
- Australian and New Zealand Academy of Management (ANZAM)
- First International Network on Trust (FINT)
|Emotional Intelligence: A Pre-emptive Approach to Stress Management||Commonwealth Department of Defence||2015-2017||$80,158|
|Emotional intelligence (EI) training for Intelligence Corps Soldiers: A pre-emptive approach to stress management||Australian Army Research Scheme||2015-2016||$23,157|
|Stakeholder trust in CSG research and industry operations||Centre for Coal Seam Gas||2014-2015||$273,280|
|The Centre of Excellence in Telehealth||NHMRC Centres of Research Excellence||2013-2018||$2,495,359|
|Understanding trust across stakeholders||Origin Energy Limited||2013-2015||$27,808|
|Trust in organisations: A multi-stakeholder perspective||UQ ECR Grant||2012-2013||$12,000|
|Managing key professional transitions in the health sector||ARC Linkage Project||2011-2015||$470,000|
|The impact of individual and group characteristics on team member attitudes and team performance||Melbourne Business School (internal grant)||2009||$11,827|
|Building, maintaining and repairing trust across cultures: theory and practice||Economics and Social Research Council research seminar grant (UK ARC equivalent - value 14,000GBP)||2005-2007||Undisclosed|
|Occupational stress within Australian universities||ARC Linkage||2000-2003||$245,000|