Momentum

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  • Enhancing customer experience in the digital age

Welcome to Momentum Keeping you up-to-date on the latest business thinking, research insights, and expert opinion.

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In the latest issue of Momentum...

Coutning the cost of overconfident CEOs
In extreme sports and in business, overestimating one’s own ability can be dangerous
Enhancing the customer experience in the digital age
As technology changes the way we choose and buy products, companies need to rethink their approach to customer experience. Insightful use of data is now key to understanding
Are mortgage brokers overated or keeping the banks honest?
Brokers are the most popular way to find a home loan, but a new report suggests that banks should sell direct to the public instead. Professor Allan Hodgson asks if phasing
New research has revealed some surprising findings about which tourists are least likely to be deterred by the threat of terrorism - and how best to appeal to them.

Strategy

Strategy

Strategy is fundamental to the success and longevity of any organisation: Management, Innovation, Productivity, Partnerships and Collaboration. Explore these themes and more in Momentum.

Customers & Community

Customers & Community

Customers are the foundation of an organisation’s success: Community Engagement, Brand Image, Social Media, Consumer Behaviour and Loyalty. Explore these themes and more in Momentum.

People

People

People are often described as the greatest asset of an organisation: Leadership, Governance, Change Management, Employee Engagement. Explore these themes and more in Momentum.

Money & Markets

Money & Markets

In business there is more to money than just dollars and cents: Socially Responsible Investing, Executive Pay, International Markets, the New World Economy. Explore these themes and more in Momentum.

Sustainability

Sustainability

Sustainable business practices build a sustainable future: Organisational Resilience, Social Entrepreneurship, Corporate Adaptation to Climate Change. Explore these themes and more in Momentum.

Technology

Technology

Technology continues to have a profound influence in the way business operates: Big Data, Technological Revolutions, Online Security, Digital Trends. Explore these themes and more in Momentum.