The Service Innovation Alliance

The Service Innovation Alliance

The Service Innovation Alliance: Shaping the Future of Service

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The service sector is the cornerstone of most modern economies, in Australia it accounts for around 70% of GDP and 80% of all jobs. Yet, service industries such as retail, tourism, professional services and non-profits  face some key challenges.

Many service industries operate in competitive environments, have lower productivity than manufacturing, face skills shortages and disruption from new technologies. Increasingly, automation and artificial intelligence (AI) are blurring the roles of humans and machines and reshaping the service landscape. Today customers demand excellent service, are well connected with access to considerable resources.

The Service Innovation Alliance (SIA)  brings together experts from different disciplines within UQ Business School to address these key business challenges. We help businesses to improve productivity, train and manage their workforce, measure and manage customer experience, explore new ideas and successfully introduce new technologies.

As one of the world’s leading service innovation groups, UQ Business School’s SIA offers a ‘one stop shop’ for research and training – encouraging debate, providing insights, educating leaders and informing the future of service organisations.


Contact The Service Innovation Alliance

If you would like more information or to explore opportunities with the Service Innovation Alliance please contact: