Necmi Avkiran
Associate Professor Necmi Avkiran
Associate Professor in Banking and Finance
  • PhD, Banking (Victoria University)
  • GradDipEd, Education (La Trobe University)
  • MBA, Finance (Boston College, USA)
  • BSc (Hons) (Bradford University, UK)
+61 7 3346 3282
+61 7 3346 8166
Room 317A:2, Colin Clark Building, St. Lucia Campus

Productivity benchmarking in the service sector

Necmi Kemal Avkiran is currently an Associate Professor in banking and financial studies. The main focus of his research has been bank performance measurement. Necmi is currently studying the efficiency of bank networks and transmission of systemic risk. He specialises in the applications of the productivity measurement technique data envelopment analysis and structural equation modelling in the service sector. He holds an award for excellence from the MCB University Press for a research paper on bank customer service quality, and his publication on bank networks has been identified by Thomson Reuters Essential Science Indicators as a featured Fast-Breaking Paper in the field of Economics & Business, August 2010.

In May 2006 he published the third edition of the research book entitled Productivity Analysis in the Service Sector with Data Envelopment Analysis. The journals in which he has published include the Journal of Banking and Finance, OMEGA, Pacific-Basin Finance Journal, Accounting & Finance, Journal of Business Research, Annals of Operations Research, Scientometrics, Personnel Review, and International Journal of Human Resource Management, as well as on-campus publications.

He is a member of the Australian Society for Operations Research (ASOR), and FINSIA.

Research interests

I continue to research into bank performance and challenges facing management e.g. accounting for the impact of the environment on performance. Related to performance, I have published about reconfiguring branches, takeovers, impact of deregulation and the shortcomings of traditional bank performance measures. Other projects include combining non-parametric and parametric techniques, and testing for the stability and integrity of results.
Productivity Benchmarking
A common theme in my research is performance measurement. Currently, I continue to extend this activity into other services besides Australian banking using the Data Envelopment Analysis (DEA) technique e.g. Cooperative Research Centres, health care, Japanese banking and banking in UAE. The research book on DEA (the third edition published in 2006, with a list of international contributions) has expanded my insight into various service industries as well as consolidating my existing output in banking. I see performance analysis and productivity benchmarking of the service sector a fertile and worthwhile field for research.


View full publications list


  • 2005 – 2010 Research Enhancement Group, UQI
  • 1998 – present Australian Society for Operations Research (Executive Committee Member)
  • 1992 – present FINSIA


2008 Invited guest speaker at the DEA Symposium held at Seikei University, Tokyo
2006 Guest Editor, Special Issue on 'Productivity Benchmarking', International Journal of Business Performance Management, 8(4), 2006.
2005-2006 Nominated for the Award for Teaching Excellence, UQ Business School
2002 Keynote speaker at the International DEA Symposium, Moscow
1995 Award for Excellence, Highly Commended, MCB University Press (research paper)
1993 – 1995 Recipient of Australian Postgraduate Award for the duration of PhD studies
1983 – 85 Fulbright Scholar (MBA, Boston College))

Major research grants

Title Agency Year Amount
Network DEA and its Applications; section on regional banks, 2007-2009 Japan Society for the Promotion of Science 2007 $187,000
A new approach to managing voluntary academic turnover NSRGS 1998 $12,677
Scientific collaboration in finance does not lead to better quality Research HTPM 1997 $500
INSTAFOR ^TM^ (software) BEL, Executive Dean 1996 $2,000