Ms Jo'Anne Langham
Jo'Anne Langham
HDR Student - PhD | Casual Research Assistant | Tutor
  • MPhil, Business Management (UQ)
  • BComm, Journalism (Canberra University)
+61 7 336 56575
Room 317, Colin Clark Building, St. Lucia Campus

Jo’Anne has 24 years of experience in service design and in leading user-centred design teams. She has mentored and trained service designers for 18 years. During her work in industry she established and grown research teams and lead large scale public sector design projects such as the development of the Compliance Effectiveness Methodology and the External Compliance Assurance Program for the Australian Taxation Office. Jo’Anne’s most recent role was Senior Director Research and Intelligence for the ATO for the last four years until recently where she left to complete her PhD fulltime. 


  • Academy of Management
  • Design Management Institute
  • Service Design Network
  • The Association for Psychological Science


Nov-10 - Taxation Commissioner’s Scholarship
Jul-04 - Australian government – ATO award for technical excellence
Jul-04 - Australian government – ATO award for innovation
Mar-1994 - Most Outstanding Student - Bachelor of Communications Journalism, University of Canberra