charmine-hartel

Charmine Härtel
Professor Charmine Härtel
Professor of Human Resource Management and Organisational Development
  • PhD, Industrial and Organizational Psychology (Colorado State University)
  • MA, Industrial and Organizational Psychology (Colorado State University)
  • BA Hons 1 (Equiv), Psychology (University of Colorado--Boulder)
  • AS, Mathematics (RRCC)
Ph: 
+61 7 3346 3486
Fax: 
+61 7 3346 8188
Room 315, Colin Clark Building, St. Lucia Campus

    Charmine Hartel is Professor of Occupational Health and IO Psychology and past Head of Management at The University of Queensland Business School in Brisbane Australia. The core driver of her 30 some years of research and consulting activities can be summarized in three questions:

    1. What organizational qualities and practices contribute simultaneously to economic, environmental, and human health and wellbeing for all stakeholders including workers, customers, and the community?
    2. What leadership qualities and practices do such organizations require?
    3. How can we improve health at work and the availability of healthy work for all members of the community?

    Charmine takes a strengths-based strategic approach to career and organization development, which she has written widely on, including her book aimed at educators and practitioners, "Human Resource Management" (Pearson). Together, with colleagues, she has published numerous books, several government and industry reports, over 60 book chapters, and some 100 refereed journal articles on leadership, employment practices, work processes and conditions that enhance employee health, safety, wellbeing, social inclusion, and performance. In 2013, she published (with Appo & Hart) a chapter in the prestigious SIOP Professional Practice Series outlining important policy and practice implications of completed research commissioned by Rio Tinto Iron Ore on opportunities and strategies for Aboriginal economic development in the Pilbara. Recently she developed and published (with Liu & Sun, 2014) the Workgroup Emotional Climate Scale (WECS), the first validated scale of workgroup emotional for cross-cultural research.

    Charmine is former Editor in Chief of the Journal of Management & Organization published by Cambridge University Press; former President (2012), Board Member (2006-2013), and Life Fellow (2014) of the Australian and New Zealand Academy of Management (ANZAM), and former Board Member and Division Chair (2008-2016) for the Gender and Diversity in Organizations (GDO) Division of the U.S. Academy of Management. In 2015, she was awarded the Elton Mayo Award for outstanding contributions to organizational psychology and, in 2016, Fellow status in the (U.S.) Society for Industrial and Organizational Psychology (SIOP) for outstanding contributions to research and practice in industrial and organizational psychology. She is recipient of the Jenz Hamrin Foundation Distinguished Scholar Grant for Research in Residence on Family Business & Entrepreneurship (2014-2016) at Jönköping International Business School, the leading centre in Europe for research on family business. Charmine also was awarded the Distinguished Scholar Grant for Research in Residence on Occupational Health Psychology (2015-2016) at Sapienza University of Rome, which is ranked first among Southern European universities.

    Charmine is recipient of postgraduate supervision excellence awards from two separate universities (2003, 2005) and, in 2013, received the prestigious ANZAM Research Supervision Excellence Award. In 2005, she was awarded the U.S. Academy of Management GDO Division's Janet Chusmir Service Award for "outstanding contributions to the field of gender and diversity in organisations, professional service to the GDO division of the Academy of Management, service as a mentor, and efforts as a champion of multiculturalism". She is a Fellow of the Australian Institute of Management and for the Australian Human Resources Institute, a Cranlana alumni, Book Series Editor for Research on Emotion in Organizations, and on the editorial board of nine international journals including Organizational Psychology Review, Human Relations, British Journal of Management, and Academy of Management Learning and Education.

    Charmine has a continuous record of highly successful consultancies and research partnerships with private, NFP and public sector organizations, including ANZ, Rio Tinto Iron Ore, IBM U.S., Australian Public Service, Victorian State Services Authority, Victorian Department of Transport, Australian and New Zealand Institute of Insurance and Finance, GE, DeLine Box Company (U.S.), and the U.S. Federal Aviation Administration. Examples of this work include development of the Victorian State Service Authority's Positive Work Environments Toolkit, AirServices' Air Traffic Controller Decision-Making Training, advising Australia Post on diversity management practices, and reviewing and advising the APS on succession management issues and strategies. Charmine's has garnered numerous national and international awards for her applied work including five awards for innovation in organizational practice and the Martin E. P. Seligman Applied Research Award.

    Research interests

    Diversity / Social Inclusion and Inclusive Workplace Practices
    Organisations are operating with an increasingly diverse workforce and in a range of social and cultural settings. Successfully attracting and retaining human capital requires accurate understanding of diverse segments of the population as well as competencies in designing workplace practices that foster social inclusion and employee engagement. Using a broad range of business research methods (qualitative and quantitative design and analysis), my research and consulting within this stream currently focuses on the drivers of social inclusion/exclusion in the workplace, organisational influences on acculturation processes of skilled immigrants, diversity management practices, diversity climate, intercultural competencies, stigmatized identity and workplace stigmatization, and the qualities required for international / global leadership.
    Human Resource Management and Internal Marketing
    I am a registered organisational psychologist with extensive experience working in the public and private sector in Australia and abroad. My research and consulting within this stream currently focuses on developing HRM capability, culturally sensitive HRM practices, organisational change and development, leadership development, capability development in the public sector, employee development and wellbeing, ethical behaviour and socially beneficial work practices, intercultural service encounters, consumer complaining behaviour and management, and managing emotions in customer service.
    Positive Organisations, Work Environments, and Leaders
    My research is committed to identifying, understanding, creating awareness and developing solutions to the key challenges in simultaneously fostering economic, social, environmental, organisational and individual development. The core driver of my research can be summarised in three research questions:
    • What are the new models of organisations required to achieve a balance of short and long term economic benefit?
    • How can organisations better serve society and what organisational qualities and practices contribute to human and environmental wellbeing?
    • What kind of leaders do such organisations require and what leadership qualities and practices promote human and environmental wellbeing for all stakeholders including employees and customers?

    Examples of work completed in this area include the development of a workplace bullying intervention based on organisational development and positive psychology principles, characteristics of a healthy emotional culture, role of leaders in transforming toxic emotional cultures, developing a diversity open climate, and a whole-of-science research agenda for dealing with climate change. Currently, I am exploring these issues through the following research programs:

    • The effects of enterprise labour flexibility and HR flexibility on worker security and wellbeing in the healthcare sector: China and India compared (ARC Discovery Project).
    • Identification of the features of positive work environments and how to develop these in organisations;
    • How psychological capital (hope, optimism, resilience, self-efficacy) and authentic leadership develops and can be developed (ARC Linkage Project)
    • Does servant leadership improve ethical climate and behaviour?
    • The role of workgroup emotional climate in team performance and satisfaction.

    Publications

    View full publications list

    Memberships

    • **Australian and New Zealand Academy of Management Fellow Aust./NZ 2007-date
    • Gender and Diversity in Organizations (GDO) Division, Elected Member of Executive, Academy of Management US 2008-2010
    • Society for Human Resource Management US 2009-date
    • *Society of Industrial and Organizational Psychologists (Division 14, American Psychological Association), Member US 1988 – date
    • Academy of Management Member US 1986-date
    • **International Society for Research in Emotions Member International 2006-date
    • **Society for Organisational Behaviour, Australia Member Australia 2005-date
    • Australian and New Zealand Academy of Management Member Aust./NZ 1996-2007
    • **Australian and New Zealand Academy of Management Distinguished Member Aust./NZ 2008-date
    • **College of Organisational Psychologists Registered Member Australia 2007-date
    • Society for the Study of Motivation 2007-date
    • Appointed member, Carolyn Dexter Best International Paper Award Committee The Academy of Management US 2007
    • *Society of Australasian Social Psychologists Member Aust./NZ 1998-1999, 2006
    • *Australian Psychological Society Member Australia 2005-date
    • International Leadership Association Member US 2009 – date
    • **Key Centre for Human Factors and Applied Cognitive Psychology, Founding Member 1999-date
    • **Psi Chi Honorary Member U.S. lifetime member 1985-date
    • __________
    • *Admission based on professional qualifications
    • **Admission by elite qualification

    Distinctions

    Prizes, Fellowships and Scholarships
    2008 Australian and New Zealand Academy of Management Distinguished Member (Fellow) “in recognition of your advanced standing in management education, scholarship and leadership”.
    2007-2010 Australian and New Zealand Academy of Management Research Fellow
    2005 Academy of Management Gender and Diversity Division Janet Chusmir Service Award (USA) for “outstanding contributions to the field of gender and diversity in organisations, professional service to the GDO division of the Academy of Management, service as a mentor, and efforts as a champion of multiculturalism”.
    2005 Supervisor of the Year: Faculty of Business and Law, Deakin University Student Association.
    2003 Jacob E. Hautaluoma Distinguished Alumni Award (US) for “improving organizations at the team, group, company and international levels, and a dedication towards helping individuals and organizations become more effective and well adjusted.”
    2003 Vice Chancellors Award for Postgraduate Supervision Excellence, Monash University
    2002 EMONET Conference Best Research Program Award
    1994 University of Tulsa Faculty Research Award
    1994 Who's Who in Science and Engineering
    1994 Distinguished Leadership Award, The International Directory of Distinguished Leadership.
    1993 University of Tulsa Faculty Research Award
    1993 Top-three Finalist, dissertation prize, American Psychological Association, Division 49 (Group Psychology and Group Psychotherapy)
    1990 Richard M. Suinn Commendation Award for Excellence in Research and the Advancement of Psychology
    1990 Martin E. P. Seligman Applied Research Award
    1988 Colorado Graduate Fellowship
    1986 Psi Chi Honorary Member
    1986 National Dean's List US [award granted to students with an overall 4.0 Grade Point Average]
    1986 Dean's list, University of Colorado—Boulder
    1986 Dean's Scholarship, University of Colorado—Boulder
    1985 Dean's list, University of Colorado—Boulder
    1985 Dean's Scholarship, University of Colorado—Boulder
    1984 Dean's list, University of Colorado—Boulder
    Best Paper/Book Awards
    2007 Nominee for Australian Awards for Excellence in Educational Publishing under the category “Tertiary (Wholly Australian) Single Title”, for textbook Human Resource Management: Transforming Theory into Innovative Practice.
    2007 Best Paper Award, ANZAM Conference Best Paper Award
    2006 Best Paper Award, ANZAM Conference Best Paper Award
    2005 Best Paper Award, ANZAM Conference Best Paper Award
    2005 Best Paper Award, European Academy of Management Conference
    2002 Best Paper Award, Academy of Management Conference
    2002 Best Paper Award, British Academy of Management
    2002 Best Research Program Award, EMONET Conference
    2001 Two Best Paper Awards, Academy of Management Conference (US)
    2000 Best Paper Award, Academy of Management Conference (US)
    2000 The Turnbull Porter Novelli Communications Research Prize
    1999 Best Paper Award, Academy of Management Conference (US)
    1990 Best Paper Award, Academy of Management Conference (US)

    Major research grants

    Title Agency Year Amount
    From Hospitals to Hospitality: Understanding the influence of Interaction with Staff and Service Quality on Donor Intention to Re-donate Australian Red Cross Blood Service 2012-2016 $30,910
    Serving the greater good: using 'Servant Leadership' to build ethical and engaging work practices (with Dr Sen Sendjaya, Dr Andre Pekerti, Dr Giles Hirst and Ms Robyn Clark) ARC Linkage Grant 2011-2014 $373,113
    Development of psychological capital in emergency service organisations (with J. Sarros, A. Pirola-Merlo, G. Hirst, S. Moss, K. Bahen & B. Avolio) ARC Linkage Grant 2010-2012 $240,000
    Increasing the return rate of novice Gen Y blood donors. Australian Red Cross (with R. Russell-Bennett & J. Previte) Australian Red Cross 2010 $27,000
    Enterprise labour flexibility, worker security and wellbeing: China and India compared (with C. Nyland, G. Standing & C. Zhu) Australian Research Council 2008-2010 $269,000
    Opportunities and strategies for Aboriginal economic development in the Pilbara (with D. Appo) Rio Tinto Iron Ore 2008 $40,000
    The role of organisational events and emotions in strategic decision-making (with N. Ashkanasy) Australian Research Council 2007-2009 $236,000
    Indigenous business mentoring (with D. Appo) Rio Tinto Iron Ore 2007 $180,000
    Positive Work Environments for the State Services Authority (with T. McKeown, M. Bryant, G. Hanley, A. Kirk-Brown & A. Howell) Victorian State Services Authority 2007 $78,000
    Succession management – Factors affecting recruitment, retention and succession management in the APS (with O. Hughes & D. O’Neill) Australian Public Service Commission 2007 $100,000
    An investigation into consumer perspectives on emotional, attitudinal and behavioural loyalty (with R. Bennett, I Walkely, S. Cierpicki & S. Worthington) Australian Research Council 2004-2007 $220,000
    The role of communication in Sino-Australian business negotiations: An appraisal (with S. As-Saber) Australian Research Council 2004-2007 $74,000
    Diverse teams and health care - Problem or cure? (with E. Wilson-Evered, L. Powell, M. Van Engen & M. West) Australian Research Council 2004-2006 $224,000
    Insurance benchmarking study Australian and New Zealand Institute of Insurance and Finance 2004 $5,000
    Affective events in the workplace: Extensions, interventions, and empirical tests (with C. Fisher, N. Ashkanasy & C. Noble) Australian Research Council 2001-2003 $172,000
    Optimising motivation and performance (with S. Hanrahan) Australian Research Council 2000-2003 $120,000
    Improved nursing care for people with MS experiencing cognitive impairment living in residential accommodation or at home (with J. Wollin, N. Spencer & R. Elder) Multiple Sclerosis Queensland 2000 $5,000
    The Key Centre for Human Factors and Applied Cognitive Psychology (with M. Humphreys, G. Halford, A. Neal, A. Williamson, W. Dawson, S. Dennis & P. Bordia) Australian Research Council 1999 $1,257,000
    An investigation of the causes and consequences of emotional experience at work (with N. Ashkanasy & C. Fisher) Australian Research Council 1998-2000 $184,000