- Diversity / Social Inclusion and Inclusive Workplace Practices
- Organisations are operating with an increasingly diverse workforce and in a range of social and cultural settings. Successfully attracting and retaining human capital requires accurate understanding of diverse segments of the population as well as competencies in designing workplace practices that foster social inclusion and employee engagement. Using a broad range of business research methods (qualitative and quantitative design and analysis), my research and consulting within this stream currently focuses on the drivers of social inclusion/exclusion in the workplace, organisational influences on acculturation processes of skilled immigrants, diversity management practices, diversity climate, intercultural competencies, stigmatized identity and workplace stigmatization, and the qualities required for international / global leadership.
- Human Resource Management and Internal Marketing
- I am a registered organisational psychologist with extensive experience working in the public and private sector in Australia and abroad. My research and consulting within this stream currently focuses on developing HRM capability, culturally sensitive HRM practices, organisational change and development, leadership development, capability development in the public sector, employee development and wellbeing, ethical behaviour and socially beneficial work practices, intercultural service encounters, consumer complaining behaviour and management, and managing emotions in customer service.
- Positive Organisations, Work Environments, and Leaders
- My research is committed to identifying, understanding, creating awareness and developing solutions to the key challenges in simultaneously fostering economic, social, environmental, organisational and individual development. The core driver of my research can be summarised in three research questions:
- What are the new models of organisations required to achieve a balance of short and long term economic benefit?
- How can organisations better serve society and what organisational qualities and practices contribute to human and environmental wellbeing?
- What kind of leaders do such organisations require and what leadership qualities and practices promote human and environmental wellbeing for all stakeholders including employees and customers?
Examples of work completed in this area include the development of a workplace bullying intervention based on organisational development and positive psychology principles, characteristics of a healthy emotional culture, role of leaders in transforming toxic emotional cultures, developing a diversity open climate, and a whole-of-science research agenda for dealing with climate change. Currently, I am exploring these issues through the following research programs:
- The effects of enterprise labour flexibility and HR flexibility on worker security and wellbeing in the healthcare sector: China and India compared (ARC Discovery Project).
- Identification of the features of positive work environments and how to develop these in organisations;
- How psychological capital (hope, optimism, resilience, self-efficacy) and authentic leadership develops and can be developed (ARC Linkage Project)
- Does servant leadership improve ethical climate and behaviour?
- The role of workgroup emotional climate in team performance and satisfaction.
- Russell-Bennett, Rebekah, Glavas, Charmaine, Previte, Josephine, Hartel, Charmine E. J. and Smith, Geoff (2017) Designing a medicalized wellness service: balancing hospitality and hospital features. Service Industries Journal, 37 9-10: 657-680. doi:10.1080/02642069.2017.1354988
- Wijewardena, Nilupama, Hartel, Charmine E. J. and Samaratunge, Ramanie (2017) Using humor and boosting emotions: an affect-based experience sampling study of managerial humor, employees' emotions and psychological capital. Human Relations, . doi:10.1177/0018726717691809
- Sultana, N., Hartel, C. E. J. and Okimoto, T. (2017). The effect of race and accent on the career progression of managers in Australia. In: CIHRM Conference, New York, NY, United States, (). 19-20 May 2017.
- Emotions and identity. Edited by Wilfred J. Zerbe, Charmine E. J. Härtel, Neal M. Ashkanasy and Laura Petitta Emerald Group Publishing: Bingley, United Kingdom, 2017.
- Hartel, C.E.J., Hartel, J.C.R. and Ramburuth, P. (2017). Religious diversity, identity and workplace inclusion. In J. Syed, A. Klarsfield, C.E.J. Hartel and F. Ngunjiri (Ed.), Religious Diversity In The Workplace: Conflict, Harmony And Performance () Cambridge, United Kingdom: Cambridge University Press.
- Religious diversity in the workplace: conflict, harmony and performance. Edited by J. Syed, A. Klarsfield, C.E.J. Hartel and F. Ngunjiri Cambridge, United Kingdom: Cambridge University Press, 2017.
- Zerbe, Wilfred J., Härtel, Charmine E. J., Ashkanasy, Neal M. and Petitta, Laura (2017). Introduction: emotions and identity. In Wilfred J. Zerbe, Charmine E. J. Härtel, Neal M. Ashkanasy and Laura Petitta (Ed.), Emotions and identity (pp. xv-xxii) Bingley, United Kingdom: Emerald Group Publishing.
- Moss, Simon A., Butar Butar, Ivan, Hartel, Charmine E. J., Hirst, Giles and Craner, Michael (2017) The importance of stability in the midst of change: the benefits of consistent values to strategic implementation. Australasian Journal of Organisational Psychology, 10 1-9. doi:10.1017/orp.2017.1
- Fujimoto, Y. and Hartel, C. E. J. (2017) Organizational diversity learning framework: going beyond diversity training programs. Personnel Review, 46 6: 1120-1141. doi:10.1108/PR-09-2015-0254
- Wijewardena, Nilupama, Samaratunge, Ramanie, Härtel, Charmine and Kirk-Brown, Andrea (2016) Why did the emu cross the road? Exploring employees’ perception and expectations of humor in the Australian workplace. Australian Journal of Management, 41 3: 563-584. doi:10.1177/0312896215626231
- **Australian and New Zealand Academy of Management Fellow Aust./NZ 2007-date
- Gender and Diversity in Organizations (GDO) Division, Elected Member of Executive, Academy of Management US 2008-2010
- Society for Human Resource Management US 2009-date
- *Society of Industrial and Organizational Psychologists (Division 14, American Psychological Association), Member US 1988 – date
- Academy of Management Member US 1986-date
- **International Society for Research in Emotions Member International 2006-date
- **Society for Organisational Behaviour, Australia Member Australia 2005-date
- Australian and New Zealand Academy of Management Member Aust./NZ 1996-2007
- **Australian and New Zealand Academy of Management Distinguished Member Aust./NZ 2008-date
- **College of Organisational Psychologists Registered Member Australia 2007-date
- Society for the Study of Motivation 2007-date
- Appointed member, Carolyn Dexter Best International Paper Award Committee The Academy of Management US 2007
- *Society of Australasian Social Psychologists Member Aust./NZ 1998-1999, 2006
- *Australian Psychological Society Member Australia 2005-date
- International Leadership Association Member US 2009 – date
- **Key Centre for Human Factors and Applied Cognitive Psychology, Founding Member 1999-date
- **Psi Chi Honorary Member U.S. lifetime member 1985-date
- *Admission based on professional qualifications
- **Admission by elite qualification
- Prizes, Fellowships and Scholarships
- 2008 Australian and New Zealand Academy of Management Distinguished Member (Fellow) “in recognition of your advanced standing in management education, scholarship and leadership”.
- 2007-2010 Australian and New Zealand Academy of Management Research Fellow
- 2005 Academy of Management Gender and Diversity Division Janet Chusmir Service Award (USA) for “outstanding contributions to the field of gender and diversity in organisations, professional service to the GDO division of the Academy of Management, service as a mentor, and efforts as a champion of multiculturalism”.
- 2005 Supervisor of the Year: Faculty of Business and Law, Deakin University Student Association.
- 2003 Jacob E. Hautaluoma Distinguished Alumni Award (US) for “improving organizations at the team, group, company and international levels, and a dedication towards helping individuals and organizations become more effective and well adjusted.”
- 2003 Vice Chancellors Award for Postgraduate Supervision Excellence, Monash University
- 2002 EMONET Conference Best Research Program Award
- 1994 University of Tulsa Faculty Research Award
- 1994 Who's Who in Science and Engineering
- 1994 Distinguished Leadership Award, The International Directory of Distinguished Leadership.
- 1993 University of Tulsa Faculty Research Award
- 1993 Top-three Finalist, dissertation prize, American Psychological Association, Division 49 (Group Psychology and Group Psychotherapy)
- 1990 Richard M. Suinn Commendation Award for Excellence in Research and the Advancement of Psychology
- 1990 Martin E. P. Seligman Applied Research Award
- 1988 Colorado Graduate Fellowship
- 1986 Psi Chi Honorary Member
- 1986 National Dean's List US [award granted to students with an overall 4.0 Grade Point Average]
- 1986 Dean's list, University of Colorado—Boulder
- 1986 Dean's Scholarship, University of Colorado—Boulder
- 1985 Dean's list, University of Colorado—Boulder
- 1985 Dean's Scholarship, University of Colorado—Boulder
- 1984 Dean's list, University of Colorado—Boulder
- Best Paper/Book Awards
- 2007 Nominee for Australian Awards for Excellence in Educational Publishing under the category “Tertiary (Wholly Australian) Single Title”, for textbook Human Resource Management: Transforming Theory into Innovative Practice.
- 2007 Best Paper Award, ANZAM Conference Best Paper Award
- 2006 Best Paper Award, ANZAM Conference Best Paper Award
- 2005 Best Paper Award, ANZAM Conference Best Paper Award
- 2005 Best Paper Award, European Academy of Management Conference
- 2002 Best Paper Award, Academy of Management Conference
- 2002 Best Paper Award, British Academy of Management
- 2002 Best Research Program Award, EMONET Conference
- 2001 Two Best Paper Awards, Academy of Management Conference (US)
- 2000 Best Paper Award, Academy of Management Conference (US)
- 2000 The Turnbull Porter Novelli Communications Research Prize
- 1999 Best Paper Award, Academy of Management Conference (US)
- 1990 Best Paper Award, Academy of Management Conference (US)
|From Hospitals to Hospitality: Understanding the influence of Interaction with Staff and Service Quality on Donor Intention to Re-donate||Australian Red Cross Blood Service||2012-2016||$30,910|
|Serving the greater good: using 'Servant Leadership' to build ethical and engaging work practices (with Dr Sen Sendjaya, Dr Andre Pekerti, Dr Giles Hirst and Ms Robyn Clark)||ARC Linkage Grant||2011-2014||$373,113|
|Development of psychological capital in emergency service organisations (with J. Sarros, A. Pirola-Merlo, G. Hirst, S. Moss, K. Bahen & B. Avolio)||ARC Linkage Grant||2010-2012||$240,000|
|Increasing the return rate of novice Gen Y blood donors. Australian Red Cross (with R. Russell-Bennett & J. Previte)||Australian Red Cross||2010||$27,000|
|Enterprise labour flexibility, worker security and wellbeing: China and India compared (with C. Nyland, G. Standing & C. Zhu)||Australian Research Council||2008-2010||$269,000|
|Opportunities and strategies for Aboriginal economic development in the Pilbara (with D. Appo)||Rio Tinto Iron Ore||2008||$40,000|
|The role of organisational events and emotions in strategic decision-making (with N. Ashkanasy)||Australian Research Council||2007-2009||$236,000|
|Indigenous business mentoring (with D. Appo)||Rio Tinto Iron Ore||2007||$180,000|
|Positive Work Environments for the State Services Authority (with T. McKeown, M. Bryant, G. Hanley, A. Kirk-Brown & A. Howell)||Victorian State Services Authority||2007||$78,000|
|Succession management – Factors affecting recruitment, retention and succession management in the APS (with O. Hughes & D. O’Neill)||Australian Public Service Commission||2007||$100,000|
|An investigation into consumer perspectives on emotional, attitudinal and behavioural loyalty (with R. Bennett, I Walkely, S. Cierpicki & S. Worthington)||Australian Research Council||2004-2007||$220,000|
|The role of communication in Sino-Australian business negotiations: An appraisal (with S. As-Saber)||Australian Research Council||2004-2007||$74,000|
|Diverse teams and health care - Problem or cure? (with E. Wilson-Evered, L. Powell, M. Van Engen & M. West)||Australian Research Council||2004-2006||$224,000|
|Insurance benchmarking study||Australian and New Zealand Institute of Insurance and Finance||2004||$5,000|
|Affective events in the workplace: Extensions, interventions, and empirical tests (with C. Fisher, N. Ashkanasy & C. Noble)||Australian Research Council||2001-2003||$172,000|
|Optimising motivation and performance (with S. Hanrahan)||Australian Research Council||2000-2003||$120,000|
|Improved nursing care for people with MS experiencing cognitive impairment living in residential accommodation or at home (with J. Wollin, N. Spencer & R. Elder)||Multiple Sclerosis Queensland||2000||$5,000|
|The Key Centre for Human Factors and Applied Cognitive Psychology (with M. Humphreys, G. Halford, A. Neal, A. Williamson, W. Dawson, S. Dennis & P. Bordia)||Australian Research Council||1999||$1,257,000|
|An investigation of the causes and consequences of emotional experience at work (with N. Ashkanasy & C. Fisher)||Australian Research Council||1998-2000||$184,000|