The Service Innovation Alliance Programs
Today’s leaders are faced with a fast-changing business landscape, challenged with digital disruption, artificial intelligence and constant consumer shifts. Stay ahead with a program designed to innovate the way you manage and deliver service.
The Master of Leadership in Service Innovation is a new online program designed to professionally challenge and develop students into exemplary leaders at the front of cutting-edge service practices including innovation, science and management.
The UQ Business School partnered with international learning platform edX to deliver this online master’s degree to students around the world – with full access to UQ student support.
Today’s business environment is changing rapidly. Digital disruption, automation, artificial intelligence, socio-demographic changes, and geopolitical shifts are just some of the factors that make managing challenging – not just for businesses, but also for public sector and not-for-profit organisations.
This program adopts a cross-disciplinary perspective aimed at developing the transformational mindset needed for leaders in a rapidly changing world. It combines two critical challenges facing managers in the fast-evolving world of business.
The first challenge the course prepares leaders for is the move to a service and experience-based economy. In this growing economy, it is vital that businesses and leaders embed a culture of customer experience, value co-creation and change. These elements are facilitated by the second challenge – embedding a culture of continuous innovation that enables organisations to execute new ideas, to create value for all stakeholders.
The master’s program blends research and best practice in business leadership, innovation, service science, service management, and experience design. Through these areas, the course develops transformative organisational and leadership capabilities which will enable managers to thrive in business landscapes, both in the current climate and the future.
The Master of Leadership in Service Innovation systematically takes participants on a journey starting with the economic changes from product-based value to today’s experience-based model. It then works through all foundational aspects to ensure leaders are prepared for the future by equipping them with organisational resilience and adaptability to change.
Start with the MicroMasters® Program
If you'd like to get a feel for the Master's program before you apply, start with the Business Leadership MicoMasters from The University of Queensland.
This MicroMasters program can also count as 8 of the 24 credit units required for the Master's Degree in Leadership in Service Innovation from The University of Queensland if you apply and are accepted into the program.
- Courses in the MicroMasters program may count towards credit
- Designed to advance your career and professional skillset
- Strengthen your Master's application
- Recognised by employers for real-life relevance
MicroMasters programs are offered by edX in connection with its university partners.