Workshop Series: Jan Recker
Process models are intended to be used by a wide variety of professionals to convey semantics about business operations that are intended to be supported by an information system. The understandability of these models is vital to them actually being used, however, a large majority of organizational model users has not undergone appropriate method training. In this paper, we conceptualize model understandability as an emergent property and advance an integrative framework to understand the role of user capabilities in the process of understanding process models. Building on cognitive psychology, student learning theory and multimedia learning theory, we identify important factors during the presage and process stages of learning, and hypothesize their contributions to realizing domain understanding from a process model. Through an empirical study, we provide evidence that selected cognitive abilities, learning style and learning approach influence the development of domain understanding. Based on these results, we then design organizational interventions targeted at triggering the appropriate abilities and learning approaches such that model understanding can be maximized. We detail implications for theory and practice.
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Dr Jan Recker is Alexander-von-Humboldt Fellow and Associate Professor for Information Systems at Queensland University of Technology, Brisbane, Australia. His main areas of research include methods for business process design and the usage of process design in organizational practice. His research is published in the MIS Quarterly, the Journal of the Association for Information Systems, Information Systems, the European Journal of Information Systems, Information & Management, the Scandinavian Journal of Information Systems and others. He is an Associate Editor for the Communications of the AIS, a member of the editorial board of several international journals and serves on the program committee of various conferences.