Workshop Series: Craig Standing
The literature on knowledge management has highlighted the need for a supportive organisational culture for knowledge sharing technologies to be effective but guidelines on how to develop such a culture are still vague. We examine the use of a wiki as a catalyst for bringing about open collaborative work practices. A critical research approach is used to frame the study. In a case study of an interior design firm the structures of tradition and habit embedded within current work practices create a barrier to progress but wiki use becomes the agent of change to move designers into a more open, communicative community of practice. The contribution of the study lies in highlighting how a communicative action approach can support organisational transformation but also how its idealism can lead to unmet expectations.
Craig Standing is Professor of Strategic Information Management at Edith Cowan University. His research interests include the use of social media to improve innovation, the use of electronic marketplaces and electronic healthcare. Craig has published his work in Information and Management, Decision Support Systems, European Journal of Information Systems and Information and Organization. He is currently working on two Australian Research Council funded projects on the strategic use of e-marketplaces and knowledge management in telehealth.