Workshop Series: Andrew Burton-Jones
Organizations invest in information systems to obtain certain objectives, but achieving these objectives often requires that the systems are used effectively. This notion of 'effective use' is, therefore, an important phenomenon to understand. Surprisingly, it is a very under-researched phenomenon. In this presentation, I will describe a grounded-theory study of the effective use of an electronic health record system used by health workers in a community care setting in Canada. This study sheds light on some of the complexities involved in defining, assessing, and improving effective use in real-life settings. I will also relate the results to recent theoretical work on the effective use of information systems in general, and the nature of effective information systems.
Andrew Burton-Jones is Professor of Business Information Systems at UQ Business School, The University of Queensland, Australia. He has three streams of research. The first stream seeks a deeper understanding of how information systems are used in organizations, and how they could be used more effectively. The second focuses on improving methods to analyse and design information systems. His third research stream centres on improving research methods. He has published in, and served on the editorial boards of, Journal of the Association for Information Systems, Information Systems Research, MIS Quarterly, and other outlets. Prior to his academic career, he was a senior consultant in a Big-4 consulting firm.