Tourism Seminar: Associate Professor Mahesh Subramony
Discovering the Human Side of Service
In this research seminar, Dr. Subramony examines the reciprocal relationships between organizations, workers, and customers, within a social/institutional context. He will provide a sample of completed research-projects within this program and discuss ongoing and upcoming projects.
These projects include (a) quantitative examinations of unit-level phenomena such as the influence of different forms of collective turnover on service outcomes, and the relationship between various human resource management (HRM) practice-bundles and firm-performance; and (b) conceptual papers providing multi-disciplinary perspectives on service management.
Dr. Subramony looks forward to audience participation throughout the research-talk, as well as opportunities for collaborations.
Mahesh Subramony (PhD – Central Michigan University) is an associate professor and director of the Center for Human Capital and Leadership at Northern Illinois University. His research program examines the reciprocal relationships between organizations, workers, and customers, within a social/institutional context; and his teaching is within the domains of human resource management, organizational behavior, and management consulting. Mahesh’s research has been published in reputed academic publications including the Academy of Management Journal, Academy of Management Perspectives, Human Resource Management, Journal of Applied Psychology, Journal of Organizational Behavior, and Journal of Management. He is an associate editor of the Journal of Service Management, and the Journal of Service Research.