Thought Leadership Series (Brisbane)
Building and repairing trust in organisations
Society’s trust in business and government is at a historic low. From the global financial crisis to the misuse of Facebook data, cheating in cricket and revelations from the Royal Commission – it is clear organisational trust failures and scandals have a detrimental effect on public confidence.
Yet, trust underpins an organisations’ social licence to operate and its relationship with customers, staff and other stakeholders. A deficit of trust can greatly affect society as a whole. So how can trust be built, retained and restored in your business?
UQ Business School organisational trust expert, Associate Professor Nicole Gillespie and Global Head of Business & Human Rights Network at KPMG, Richard Boele will discuss the importance of maintaining trust, how to create high-trust organisations and how to rebuild trust after a breach.
Guests will also have the opportunity to network with fellow UQ alumni and industry guests over drinks and canapés.
Associate Professor Nicole Gillespie, UQ Business School
Nicole Gillespie is Associate Professor of Management and Associate Director of Research at the University of Queensland Business School and International Research Fellow at the Centre for Corporate Reputation, Oxford University.
Nicole’s research focuses on the development and repair of organizational and stakeholder trust, particularly in challenging contexts such as after trust failures, during organizational change and technological disruption, and in contested industries. Her work spans the Banking, Resources, Health, R&D, Education and Not-for-Profit industries. Nicole has written commissioned reports on building and repairing trust for the Institute of Business Ethics (sponsored by PwC) and a policy note on restoring trust in the financial sector for the UK Parliament, and has consulted to and/or conducted research in a range of private and public sector organisations including Barclays Bank, UBS Bank, Santos, Origin Energy, CSIRO, the Australian Army and the Royal Flying Doctor Service.
Her research appears in leading journals such as the Academy of Management Review, Journal of Management, Journal of Applied Psychology, Business Ethics Quarterly, Human Resource Management, Sloan Management Review and Organization Studies. She is Deputy Editor of the Journal of Trust Research and on the editorial board of Leadership Quarterly. She teaches on the UQ MBA program, the Australian and New Zealand School of Government (ANZSOG) Executive Masters in Public Administration, as well as customised executive programs. She is the recipient of two best paper awards from the Academy of Management and five teaching excellence awards.
Richard Boele, KPMG
To say Richard is passionate about human rights is something of an understatement. Richard has spent most of his work life championing the causes of the vulnerable and under-represented in a way that few do, most aptly demonstrated in almost 15 years running his own human rights consultancy, Banarra.
Today, as KPMG Partner for Human Rights & Social Impact Services, Richard draws on his cutting-edge social sustainability insights to help Boards and their chief executives navigate the inherent social risks associated with increasingly global and diverse operating contexts. His particular strengths are the social and governance dimensions of sustainability and leading large consultancy assignments in socially and politically complex environments.
Richard understands the importance of teamwork. “When you’re looking to provide advice around difficult and grey areas such as social impact and human rights you have to take a team-based approach because the issues are just so complex. No single person has the solution."
His goal is to see the corporate responsibility to respect human rights mainstreamed. “KPMG is a fantastic platform from which I can contribute to that.” When Richard is not at work, he is with his family helping to look after three children, two with significant disabilities.