Thought Leadership Conference

3 November, 2017 - 09:00 to 5 November, 2017 - 17:00
UQ Campus and Hilton Hotel Brisbane

Hosted by The University of Queensland Business School and the Australian National University, the Thought Leadership Conference entitled “Theorizing beyond the horizon: Service research in 2050” will take place in Brisbane, Australia from November 3-5, 2017. A welcome event will take place on the evening of 2 November, 2017.

The goal of this conference is to bring together a select group of prominent thought leaders in this area to set service research priorities. We are delighted to have a prestigious group of international service scholars already committed to lead teams at the event.  The group include Ruth Bolton, Paul Maglio, Raymond Fisk, Roderick Brodie, Tor W. Andreassen, Jochen Wirtz, Bo Edvardsson and Mahesh Subramony.

1. Customer Experience Challenges: Bringing Together Digital, Physical and Social Realms
Ruth Bolton and Janet R. McColl-Kennedy

2. Imagining the Future of Service Operations
Paul Maglio and Byron Keating

3. A Transformative Service Approach to Empowering a Worldwide Just Service Economy by 2050
Alison Dean and Raymond Fisk

4. Midrange Theory and Service Engagement: A Key Component in Developing a General Theory of the Market
Roderick Brodie and Simon Bell

5. Service Innovation: Lower transaction costs or valuable service concepts?
Tor Andreassen

6. Robotics and Front Line Service
Jochen Wirtz and Paul Patterson

7. How Can Context Re-design Foster Innovation? Extending the Service Ecosystem View
Bo Edvardsson and Pennie Frow

8. Predictions and prospects for service workers in 2050: A Leadership perspective
Mahesh Subramony and David Solnet