Future of Service Breakfast

6 November, 2017 - 07:00 to 09:00
Customs House, 399 Queen Street, Brisbane QLD 4000

Is your organisation ready to deliver the services of the future?

How will technology continue to transform service sectors? Will automation mean the end of frontline service delivery? How will service industries enhance service business models in a radically changing global service environment? How will firms integrate digital, physical and social realms to create consistently superior customer experiences?

The Future of Service Breakfast event will bring together key service industry stakeholders with the world’s leading service researchers to discuss the future challenges and opportunities facing service industries (i.e. health, tourism, hospitality, retail) to imagine the future of service in 2050.

This breakfast event will showcase the drivers of change for service sector operators following the inaugural Thought Leadership Conference in Service Management, Theorising Beyond the Horizon: Service Research in 2050, to be held 3-5 November. This conference will see 60 internationally recognised service researchers converge on Brisbane to reimagine and redefine the future of service.

While service sectors will continue to grow and remain critical to economic growth, the nature of service delivery into the future will change and be shaped by disruptive social, economic, and technological factors, with transformative implications for leaders of those organisations.

Technology that becomes better, smarter, smaller, and cheaper will transform virtually all service sectors. Technology such as AI, robotics, smart sensor devices, biometrics, mobile technology, high speed wireless communications, wearable technology and the Internet of Things are already changing the way service is delivered and impacting the customer experience.

Service providers will need to rethink their approaches to service design, service networks and customer experience.

Register today to confirm your place in the conversation about the Future of Service.