BIS Cluster: Train, ask or try?
When organizations want to gain benefits from utilitarian IS such as Enterprise Systems, employees not only need to use the technology, they need to effectively use it to achieve the goal of successfully performing their work. Beyond existing research on adoption/acceptance and use, adaptation behavior tries to explain what individuals in an organization actually do in their attempts to effectively use a new information technology. Empirical studies on these adaptation behaviors towards effective use, particularly for the post-adoption phase in organizations, are scarce. In this paper, we suggest a refined model of adaptation behavior and effective use by drawing on the idea of social and ambidextrous knowing-in-practice. Based on these theoretical notions, we develop and test a new theoretical model that helps understanding and predicting how individuals incorporate a new technology into their work practices to achieve effective use after the implementation.
Jens is research assistant at the Institute for Enterprise Systems (InES), Chair of Information Systems IV of Prof. Alexander Mädche at the University of Mannheim, Germany. Since June 2012, Jens has been working in the Banking Enterprise Systems Center of Competence research project that deals with the recent trend of implementing standard software in banks. In his research, Jens focused on one of the major releases of an ES implementation based on SAP in one of the largest retail banks in Europe. His main research interest lies in individuals’ responses to new IT in their work environment (adaptation behavior) towards effectively using the IT in their work practices. Before the time at InES, Jens worked for several years as a senior consultant in IT projects for the financial services industry. Jens has a diploma in Business Information Systems from the University of Bamberg, Germany and an MBA from Western Illinois University, USA