BIS Cluster Seminar: Dr. Benjamin Müller
The ability to implement and quickly appropriate IT can be regarded as one of the key organizational capabilities of the upcoming second machine age (Brynjolfsson and McAfee 2014). However, many organizations still struggle with putting IT to effective use. This is illustrated by the still high failure rates in Enterprise Systems (ES) projects, even though such systems have been around for over three decades. An often voiced justification is the complexity of ES and the complexity of the organizational settings they are introduced to. In an attempt to explore this intuition, we use a critical realist case study of a major ES project in a Central European bank to investigate how and why complexity plays a role in the post adoption phase of ES projects, particularly with regards to achieving effective use. We find that current conceptualizations of relevant complexities to not yet fully problematize the interdependence of tasks and systems and propose relative complexity as a conceptual extension to account for this. Our results suggest that relative complexity is an important concept to understand the efforts required to achieve effective use in ES projects, particularly in settings in which the same technology is implemented across different fields of practice.
University of Groningen and University of Mannheim.
Dr. Benjamin Müller Dr. Benjamin Müller is an Assistant Professor of Information Systems and Change Management at the University of Groningen and an Associate Researcher of the Institute for Enterprise Systems at the University of Mannheim, Germany. His research and teaching focus on how advanced information and communication technologies transform organizations. In his work, he pays particular attention to mechanisms through which individuals augment their work with technology and the corresponding organizational benefits. Benjamin’s research is published in, for example, the Journal of Management Information Systems, the Journal of the Association for Information Systems, or the IEEE Transactions on Engineering Management as well as key international conferences. Benjamin serves on the editorial board of the Journal of the Association for Information Systems and is a long-standing track chair for the “Advancing Theories and Theorizing” track at the European Conference for Information.
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